Contact the PDAM Call Center when you experience this issue
The PDAM call center is a mandatory service for residents. This is because problems often arise with the resulting water bodies. PDAM itself stands for Regional Drinking Water Company. These are state-owned enterprises that regulate the distribution of water to citizens. This company has been moving for a long time and is used by most citizens.
The problems faced by the residents themselves can be of various kinds. In fact, you need to complain about these problems so that you as a consumer do not feel disadvantaged. However, most consumers do not know when to contact a service center under any circumstances. In fact, there are many conditions under which consumers need to contact him.
Among these many conditions, there are some of the most urgent conditions. In this state, contacting the KDAM call center is mandatory. The indecisive and lazy nature of contact can no longer be tolerated when this problem occurs. To be clear, here is an overview of some of the problems that make it mandatory for consumers to contact the call center.
Water does not flow normally as usual
The first problem that makes customers commit to contacting the call center is when the water does not flow normally. Usually this state makes the flow only a little or even nothing at all. There are several problems that can cause disturbances in this water flow. The first problem usually lies in the customer service pipeline.
The customer service pipe is the initial source of water supply to the consumer. If there is a problem with the pipe, all consumers will suffer. By contacting the PDAM call center, the check can be carried out directly. This is because the official pipeline of the customer, of course, is adjacent to the head office.
In addition to dealing with the initial cross-section, pipes in other positions may also face problems. Usually the first problem concerns blockage. When there is a blockage in the stream, the water will not flow normally. In addition to blockages, leaks may occur. It takes a long time to detect these leaks.
By contacting the PDAM call center, a team of experts will be deployed immediately so that this problem can be solved. In addition to problems, stagnation of water flow can also be caused by technical problems. It is possible that one section of the pipe is being repaired. By contacting CS, it will be known when the repair will be completed.
The last opportunity, which is the worst problem, has to do with production interruptions. Usually, production failures occur due to insufficient supply of raw materials. Such a shortage of supply most often occurs due to problems with drought. However, natural disasters such as floods can also cause this.
In fact, the supply of raw materials will also choke if the electricity in the center goes out. Communicating with the KDAM call center about this, you will know the problem that is happening so that you no longer get upset without knowing confidence. It was definitely a smart decision.
Muddy and dirty running water
In addition, when the flow is abnormal, the call center must also be contacted when the condition of the water looks cloudy or dirty. This is obviously dangerous because dirty water can cause all sorts of diseases. Although it is still safe, dirty water can also make users feel uncomfortable when using it.
When contacting the PDAM call center, it will be explained about the reasons why cloud conditions may arise and when the problem will be solved. Usually such a dirty state will occur when the flow of water has previously stagnated. When he shudders, it is most likely due to a pipe leak.
Such a pipe leak makes it possible to deposit water even more. The sediment, of course, is not clean. However, this problem will not last long. If the dirty state is indeed caused by sediment due to leakage, CS will advise you to remove the water that comes out first.
After some time, the water that comes out will become clean, because the dirty sedimentary water has run out. Actually, the problem of dirty water will be more complicated if it is caused by supply agreements. Under normal conditions, the flow will have a standard pressure so that the entire section of the pipe is not filled.
Since it is often not in full condition, the top of the pipe is likely to generate dirt. When the dirt has increased greatly, it will be a problem if the pressure is increased. Increased pressure makes the top full of dirt irrigated with water. This makes the water contaminated with such impurities.
When contacting the PDAM call center and the problem is caused by this, this advice is necessarily to wait until the pipeline becomes clean. However, CS will tell you that the waiting time for the water to be clean will be a little longer. In addition, it will also be notified when the flow becomes normal again.
Costs do not match estimates
It is also necessary to contact the call center if the received invoice is too large and exceeds expectations. In fact, when the account does not match, there may be an error in the system and you will receive a refund. However, this condition is extremely rare. Usually the form of this problem is only a report so that such problems do not arise.
When a PDAM call center is contacted due to a mismatch in bills, the first thing to be explained is related to the habit of ideally not turning off the water tap. If this is done, it is possible that the droplets continue to go out throughout the night. This condition could obviously cause the bill to swell if done daily.
Therefore, be sure to close the tap perfectly after use. If you feel that you have closed the tap perfectly, the next problem is often caused by leaks in consumer pipes. When the consumer’s pipe leaks, the water will continue to flow all the time.
This caused the bills to skyrocket. If such an opportunity exists, CS will directly inform its expert. After communication, the expert will come to your home and look for what details have leaks.
But since the reporting was made after the leak occurred, the previous bill still had to be paid. This is because you do not report this issue regularly. Actually, when contacting the call center, you will be advised to regularly check the meter. The cost of tariffication will always be the same as the meter.
You yourself should already know the amount of daily use that is usually done. If the amount feels abnormal during verification, it will be better if you directly contact PDAM. With this in mind, bad opportunities, such as large price hikes, can be avoided.
How to contact the call center
When you want to contact the call center, you first need to know the number. This is because the PDAM call center number is not similar to other companies whose conditions are centralized. PDAM uses different call centers for each region. Usually each city has its own call center.
If you are confused by the search for a call center, you can look directly on the company’s social networks. Each city has its own social networks. With it, you can contact him via a short message on social networks. KPAM is usually the most active on Twitter.
Make sure you use the call center quickly. It will be a bad experience if the problem is felt and there is nothing you can do. After all, contacting the call center is not difficult. Actually, your neighbor should also have his own contacts. With it, you can still contact the PDAM call center directly .