Differences between telkom call center over phone and social media
As one of the companies included in the category of state-owned enterprises (BUMN), the company must provide telkom call centers . It is not for nothing that such a large company as Telkom is obliged to provide interactive telephone services and digital communication. This is because there are quite a lot of users in Indonesia who use telkom services.
And if users encounter problems or problems when using Telkom products, the first step that users take is to contact the call center service. Thus, indirectly, this call center service serves as an information center about disruptions experienced by telkom companies.
In addition, consumers also have the right to complain about services that do not meet the procedural requirements. Then users can also submit criticism and suggestions through the services of the call center, which telkom company will use as evaluation materials.
Why should every company provide call center services?
As for government regulations, every large company with a sufficiently large user base must actually provide call center services. The goal is to facilitate processing if users encounter problems using the company’s services.
One of the large companies that provides call center services is Telkom. Each company has its own policy regarding the provision of integrated information center services. The main function of the service is to explain to users how to solve the problem they are experiencing.
In addition, the Telkom call center is also obliged to monitor all notifications about complaints submitted by users. And do not forget that the task of this call center must record all the entrances, criticisms and suggestions used as a company reference or assessment material.
Risk of companies that do not provide call center services
There are a number of risks that must be borne by certain companies that provide call center services. If it is left without a solution, there will be a long-term and rather fatal danger. Therefore, these are some of the risks associated with the absence of call center services provided by certain companies. Among them:
- Received a reprimand from the Government
The first risk, of course, received a strong reprimand from the government. This is because companies are required to provide call center services so that users can submit complaints directly via an interactive phone or email via social media.
- Distrust of the eyes of consumers
Lack of trust in the eyes of consumers is the second risk for companies that do not provide call center services. This is because this call center service makes it easier for users to submit complaints about the company’s services. For example , telkom call center , which users always turn to to know about the information about the product.
- It is difficult to evaluate the company
And the last risk is that it is difficult to evaluate the company. This is because the company does not have data on consumer complaints. Thus, to improve the quality and performance of the company, consumer input, criticism and suggestions are required.
Telkom call center becomes one of the interactive telephone and digital mail services
As a rule, these large Indonesian companies provide interactive services of telephone call centers. As a rule, this interactive service is a local call center or calls originating from within the state. This is because customers from Telkom are only in Indonesia. So all call center calls are local.
In addition to interactive phone calls, telkom call center services have now “evolved” and are available in digital form. Thus, anyone can easily submit complaints, criticisms and suggestions to the PT.
Telkom through call centers on social networks. The Telkom call center can now be accessed via digital media. So, millennials can convey all the problems with products through digital media like Twitter, Instagram, or Facebook.
It is believed that this step can reach users widely. This is because Telkom users are not only adults. But also representatives of the millennial generation, who are always actively using social media.
It is hoped that with the Telkom call center on social networks, it can quickly and accurately solve problems or obstacles that users face. In order for consumer confidence and the level of consumer satisfaction with Telkom products to increase.
Differences between Telkom call centers on the interactive phone and in social networks
Both types of call centers provided by PT. Telkom are very different in its handling. Although everything is different, you can still conveniently contact the services of the call center from Telkom.
The first difference is that the call center through this interactive dial-up connection is charged by the operator on credit. So, you need to give enough credits to contact the Call Center service using an interactive dial-up connection. Meanwhile, this call center uses only a quota of Internet data through social media. So it is cheaper in terms of price.
The second difference is that the call center service will receive a fairly quick response through this interactive dial-up connection. In fact, in certain cases, this can be solved by the provider of the information service center from PT. Telkomas. So, you do not need to come to the nearest branch to overcome the obstacles experienced.
Meanwhile, the social media call center, which is warned by Telkom, takes the time to respond to any complaints, questions, or complaints that are submitted through the instant messaging feature. Thus, the problem solving process, which is reported through the Telkom call center through social media, is somewhat slower compared to interactive phone lines.
The third difference is that call center services using this interactive dial-up connection are sometimes difficult to connect. This is due to the large number of incoming calls. So, the officer cannot connect to the telephone connection you are making. To do this, it is advisable to regularly contact the Call Center.
Meanwhile, the message you transmit through this social media call center can be received by an official. Soon, the officer will quickly respond to all messages related to complaints about telkom products. If you need a special examination, you will receive a complaint number so that the complaint can be dealt with by the party concerned.
How to contact telkom call center via interactive phone and social media
Indeed, anyone can contact the PT Call Center. Telkom, especially consumers who are facing problems with the product. How to contact him is also very easy. For those of you who want to contact the call center via an interactive dial-up connection, use a smartphone or landline phone.
After that, immediately click on the number of the call center from Telkom to the number 147. Then there will be customer service that will instruct you to make complaints, criticisms or suggestions. As a rule, conversations between call centers and users will be recorded in order to improve the quality of the companies involved.
If you submit a complaint through telkom call center via social media, you just need to send a message via the instant messaging function on the TelkomIndonesia (Twitter), TelkomIndonesia (Instagram) and Telkom Care (Facebook) accounts.
Make sure the call center accounts you contact have a blue check mark. This is because the telkom accounts, which are checked and managed by call center administrators, have a blue checkmark.
Pt. Telkom is one of the state-owned enterprises. That is, the company is managed by the state. So, I wonder if this state-owned company provides call center services to provide consumer complaints, complaints, criticisms, and suggestions. Telkom now provides complaints services digitally. Thus, the Telkom call center can be easily and actively contacted for a full 24 hours.