Customer’s Most Common DHL Service Center Questions and Answers

In this article, we will discuss questions from the DHL service center  and  customers.

DHL International is a provider of GmbH package or parcel delivery services but not only domestically, you can also send packages or parcels to different countries of the world. Especially now that shopping online from market markets outside Indonesia is nothing new, there are already many e-commerce that make transactions easier.

Not only for online shopping, you can also open a business in a wide range. If you are used to being a buyer, you can start a business to get new income as a seller. DHL can be a recommended means of sending packages that can help in the process of buying and selling between countries.

You  can also contact the DHL Service Center which is willing to provide 24-hour service to consumers if there are any items that cause disruption in the package, questions about the payment of items, customs and more. This courier service provider has existed since 1969 and has also provided 1.3 billion packages every year, so it is clearly reliable.

Frequently Asked Questions on Shipping Goods via DHL

The most common question that is commonly asked in call center services is the same service when it comes to shipment? For those of you who have any questions about shipments, you don’t really need to contact customer service as you need to go to the DHL tracking page by:

  1. Open the DHL Indonesia website, which
  2. Once the main pagehas opened, click on the tracking option
  3. After clicking on the tracking option later you are asked to input a number or reference to receive the status notification once you get proof of delivery

Even through the tracking menu you can monitor shipments, so you can  contact  the DHL Service Center if you only experience problems but only about the payment of texts or goods, but only to track and shipping things, you can get as much information as possible from the DHL Indonesia website page.

The most important thing is that you have saved the tracking number so that you can know where the parcel is being sent. The tracking number or receipt number contains 10 digits, check several times before tracking to disable that the receipt number or tracking number is actually valid.

Except when you experience certain conditions such as the tracking number is missing or you do not save it, there is a problem with the Webill number, the information for the shipment does not match the original destination and others can only contact the DHL service center .


Another question or question and answer that is often asked by customers is about packages. Especially if someone is doing international shipping for the first time what is the first chance to use DHL Express services, so it is quite natural that there are many questions, the most common of which are:

  1. What are the payment methods for DHL?

For those of you who have just created an account, you should choose a regular delivery and later have a price offer that can be negotiated and you can pay the bills every month.

  1. What is the maximum size of the goods to be shipped?

For international shipments, you must use special cars and aircraft where the size of the shipment is 120 cm. You are also asked to provide information about the weight of things, especially 50 kg. For goods weighing more than.

  1. Why are the goods shipped cancelled by DHL?

For this one question, it’s actually much easier where DHL has the provisions for sending goods on its own. There are actually some prohibited materials such as hazardous waste or combat equipment and sharp weapons.

There are a number of questions that can be answered by visiting the home page of the DHL Indonesia website and you  need to contact the DHL Service Center if it is related to the loss or loss of items. Later the DHL team will help you claim the lost baggage and the damaged baggage.

Frequently asked questions about how to send a package

While DHL  itself strongly supports the development of small to medium-sized businesses, it   is no surprise that many people say that this international courier or campaign is actually an ideal partner for business between countries. Even for starters, there is no need to worry as the DHL team also helps you in maintaining customs and excise.

In addition, the shipping business using DHL services has existed since 1969 and still exists today, even as the network is quite extensive all over the world. DHL also has a network of more than 220 countries and territories, with a comprehensive coverage, your business can run more smoothly.

It is also very easy to ship goods with DHL,  you  can get it at the DHL Service Center, only information about the goods and location to be shipped needs to be provided. Then try to calculate the shipping costs, also see the list of forbidden items so that you do not face problems in the package you are going to send, in Indonesia there are the following prohibited items:

  1. Gambling Tools
  2. animal
  3. Old things
  4. Obscenity
  5. Laser Disc
  6. Hazardous goods
  7. Ivory
  8. Asbestos
  9. Tax Sticker

After this, you can choose a service, you can choose international services to other countries or export to your country or imports from other countries and export international services. You can also opt for other preferred services, such as adding packaging and then shipping after working hours or protecting the value of shipping and others.

How to contact DHL Service Center

If you still do not understand the information on the home page of the DHL Indonesia website or if there are other obstacles that need to be asked directly by the DHL team, you only need to contact customer service. From sending emails to LiveChat and Hotline services, there are a number of ways you can do that.

You can go to the home page of the DHL Indonesia website and then there are many options at the top right, one of which is to contact DHL Express. Click on the option to contact DHL Express later, there are many options for communicating with customer service, one of which is to fill in directly on the complaint page with the format:

  1. name
  2. E-mail
  3. Postal Code
  4. Customer Account Number
  5. Location
  6. Telephone
  7. Comment Details

What can you use the fast service, you just click on the chat option now, after which you  will be sent to the LiveChat service by the DHL service center team. In addition, you can also call the hotline number that can be accessed for 24 hours toll-free dining, such as 0800 1 333 333 or other hotline numbers at +62 21 7917 3333.

For the hotline service, you can communicate both ways so that what your complaint is can be properly communicated as well as get the best solution. So for those of you who want to do business not only domestically, DHL Express can be one of these options.

Expanding market access is actually the most effective way to grow your business. Usually the barrier for the exporter is the delivery service, while the DHL Express is very helpful for small to medium class businessmen and there is also a DHL service center service that is ready to help you.

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