UOB Call Center Serves Customer Complaints and Various Services
The UOB call center is certainly very useful for its users. UOB itself is one of the banks that is quite old. Although in some areas many people do not know it, the name UOB is already very popular in large cities. The company was first founded in 1956.
If calculated from that year, August 31, he will be even 65 years old. With such a long-term existence, there are many users themselves. Its employees alone amount to more than 3 thousand people. With this, developments are already visible in many ways. The banking world is indeed very complicated.
This complexity certainly makes several problems often experienced by customers. This issue needs to be resolved as soon as possible. You as a customer find it difficult because knowledge of the banking world itself is not easy to find. Therefore, UOB call center contact may be the best option.
UOB Bank Call Center contact is not Difficult
Call centers can help in many ways. This is because, the CS that takes care of the call center has undergone long training. Long training has certainly matured his knowledge of call centers. This makes every question and complaint lodged by consumers properly answered.
The contact of the UOB call center itself is actually very easy. To contact him by phone, the customer needs to get in touch with 14008. It was the official UOB number for customer service. The number is active for 24 hours. With her, you can contact him at any time.
But when you contact him, there is a rate thatper land is paid. The rates themselves are uncertain. It depends on the supplier used by the consumer. The more expensive the supplier is, the greater the costs that have to be incurred. To reduce costs, it is the right decision to contact using a landline.
Fixed-line UOB call center contact is indeed much cheaper. This is because, the cost for a landline has been determined every month so that customers won’t need to spend more. Although it is very convenient, cost is often a problem for consumers when calling the number.
Therefore, there is another option in the form of contacting the service via chat. To use the service, customers can contact the official email from the UOB. The official email itself is at the UOB address care@ UOB.co.id. However, communication via email is clearly different from communication over the phone.
When contacting the UOB call center via email, you must be patient while waiting for the provider to provide the answer. To make it easier, be sure to provide questions with the clearest timeline possible. This method will make it easier for providers to provide the best answers customers need. The speed at which the answer comes will definitely benefit you.
Detailed Customer Complaints Scheme
Customer complaints are the main feature of the call center. When contacted, there are claims that can be made by customers so that the losses felt can be paid. However, when you contact the call center, it does not mean that the loss payment is made immediately. There is a scheme that you have to go through first.
Let’s take as an example the case when we make a transfer of a certain amount of money. For example, it transfers money worth 100 million rupiah to colleagues. However, there is an announcement that the transfer has failed. When the balance is checked, it turns out that the balance has been reduced according to this amount.
When this happens, you can obviously contact the UOB call center. When contacting the call center, customers communicate first with the CS. There, CS will give some questions in addition to hearing the complaints given. If all is complete, the complaint will be followed.
In the complaint follow-up process, CS will direct the matter to the relevant area. The relevant area shall investigate why the balance can be reduced when delivery has not taken place. In this way, the cause of the reduction in the balance sheet is known. As a rule, this happens because of a system error.
If the problem is indeed due to a system error, the UOB call center expresses an apology to the consumer while sending an explanation of the results of the investigation. Explanations of the results of this investigation may be sent through various media ranging from email, telephone, to SMS. In the message, the UOB will state its agreement with consumer complaints.
With the agreement, the lost amount of 100 million will be returned to consumers. After the money is returned, the customer can check the balance to make sure the money has actually come in. If you have entered, the request process is complete and customers can perform activities as usual.
There are several conditions under which a complaint is rejected
When an error occurs due to the system, any complaint is approved by the UOB. Approval will also be given directly by means of an official message. But if the error occurs due to customer negligence, the bank rejects the request. This refusal will be delivered directly from the UOB call center.
Of course, his rejection was not done informally. A clear reason will be given as to why the complaint was rejected. When you experience this disclaimer, there are several options that customers can choose from. The first option certainly stops there because she is aware that mistakes have been made personally.
However, if you feel you have done nothing wrong, the customer can make more complaints. for this type of problem, the call centre will also provide direction to make the next stage of the complaint. In the complaint, the consumer may direct it to two official institutions.
The first official institution was BI. Bank Indonesia will receive complaints related to the payment system. The payment system itself ranges from credit cards, ATMs, to financing transfers. When the problem is the loss of balance of 100 million as in the example above, a complaint is made to the BI.
However, in addition to the BI, complaints may also be made to the OJK. OJK itself means the financial services authority. OJK is an institution dealing with consumer complaints. Complaints themselves range from current accounts, savings, to credit. You can also contact him for further complaints.
However, BI and OJK are the final stage of complaints. When both have made a decision, the UOB and the customer need to agree and accept it. From here, the issue will be resolved and there will be no more problems between the two. By contacting the call centre, guidance from this matter will be clearly given.
Various Problems Can Be Solved By Call Centers
There are several problems that make consumers need to contact the UOB call center. One of the problems has to do with debit cards. The most frequent problem experienced by customers is in the form of debit cards that are swallowed up. This can happen because it takes too long for the card to enter or enter the PIN many times.
In addition, you can also contact the call center if you have any questions related to the banking world. The question may also cover all aspects. By asking the call center, CS will provide a detailed explanation of the question. Of course, the answer from CS is much more satisfying than looking for the answer yourself on the internet.
There is no need to hesitate when contacting the CS for various purposes. Its existence serves as a guide for customers. With this, it is indeed the place if difficulties are felt, a way to search through the call centre. After all, UOB call center contact is very easy and the cost isn’t much.